Order status
Track your order
Your piece is on its way. Drop your tracking number in and we'll take you straight to your carrier's live updates.
- Tracking number is in your shipping email
- Free worldwide shipping on orders $250+
We can't change delivery addresses
Once you check out, your address is locked in. We can't edit it, even before your order ships. Double-check your unit number, street, suburb and postcode before you pay. If it's wrong, you'll have to contact Australia Post yourself to redirect the parcel.
Track with your tracking number
Find it in your "Your order is on the way" email from OFFTIK.
No tracking number yet?
Sign in with the email you ordered with to see every order and its live status.
From our hands to yours
Where it's at
-
01
Order confirmed
You'll get a confirmation email the moment your order goes through, with your order number.
-
02
Packed & prepped
We pick, check and pack your order by hand, usually within 1–2 business days.
-
03
On the way
Your shipping email lands with your tracking number. Tracking can take up to 24 hours to show its first scan.
-
04
Delivered
At your door. Time to put it on.
Delivery estimates
Business days from dispatch. Peak drop periods and customs can add a few days.
- Australia
- 2–6 days
- New Zealand
- 5–10 days
- USA & Canada
- 6–12 days
- UK & Europe
- 7–14 days
- Rest of world
- 8–20 days
Shipping FAQ
Got a question?
Can I change my delivery address?
No, we can't change a delivery address after checkout, even if your order hasn't shipped yet. Please make sure your address is exact before you pay: unit or apartment number, street, suburb, state and postcode.
If you've entered the wrong address, contact Australia Post directly with your tracking number and ask them to redirect your parcel.
When will I get my tracking number?
As soon as your order ships, we email it to the address you checked out with. Check your spam or promotions folder if it hasn't shown up, or sign in to your account to see it on the order.
My tracking hasn't updated. Is that normal?
Yes. A new label can take 24–48 hours to show its first scan, and international parcels often go quiet while they're in transit between countries or clearing customs. If nothing has moved for 7 business days, reach out and we'll chase it with the carrier.
It says delivered but I don't have it
Check around your property, mailbox and with neighbours or building reception. Couriers sometimes mark a parcel as delivered a day early. Still missing after 48 hours? Get in touch with your order number and we'll open a claim.
My order arrived in more than one parcel
Larger orders and drop pieces sometimes ship separately so nothing holds the rest up. Each parcel gets its own tracking number, sent in its own shipping email.
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While you wait
Still stuck?
We've got you
Reply to your order confirmation email with your order number and we'll track it down for you.