Contact
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Questions about an order, a return, sizing or a drop? Send us a message and Clarissa or Victoria from our customer service team will get back to you shortly.
Email us directly support@off-tik.com- Include your order number for a faster reply
- Faulty piece? Reply to your order email with photos
We can't change delivery addresses
Once you check out, your address is locked in. We can't edit it, even before your order ships. If it's wrong, contact Australia Post directly with your tracking number to redirect the parcel.
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Returns & exchanges
Swap, take credit with an extra 10%, or refund within 30 days.
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Shipping & sizing
Delivery times, shipping costs and our size charts.
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Product care
How to wash and store your fleece, puffers and hardware.
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